You can always access the instruction booklet by scanning the QR-code on the maindesk. You’ll also find it here: LINK

Where can I find the instruction booklet?

There are extra memory cards in the closet. For access, scan the QR code.

Please leave a note on the problematic SD card so our technical team can have a look and/or replace it.

The memory card isn’t working, where can I find a new one?

There are extra memory cards in the closet. For access, scan the QR code.

If you feel comfortable with it, you can also delete the old data on the memory card and format it.

The memory card is full. What now?

We are very sorry to hear this. If this occurs within 7 days of the recording, it is very likely, that we still have a backup of your files. Make sure to reach out immediately so we can check and see.

I lost all files, what to do next?

If you do not know how to proceed at any point, contact our support. Our team will be able to help you out and support you thru the process.

You can find the contact information by scrolling down this page.

I don’t know how to continue. What should I do next?

By accessing the studio, you take full responsibility of all the equipment. In case of accidental damages to the equipment or studio, the extra insurance will cover the liability. That’s why we require you book the extra insurance.

Please let us know if something got broken during your studio booking so we can make sure to replace it for the next customers.

I broke some of the equipment. What should I do?

Simply scroll down this page.

You can reach us from Monday to Friday, from 8:00 am to 5:00 pm by phone +41 79 882 8802 or send us a message.

Videohaus Support Center

trouble shooting

Was this page helpful?

Contact Support